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Frequently Asked Questions
Find answers to common questions about Notch Pay
General Questions
What is Notch Pay?
What is Notch Pay?
Notch Pay is a payment platform designed for Africa, enabling businesses to accept payments through various channels including Mobile Money, bank cards, and other local payment methods. Our platform also allows you to send money to beneficiaries across multiple countries.
Which countries does Notch Pay support?
Which countries does Notch Pay support?
Notch Pay currently supports payments in several African countries, including Cameroon, Côte d’Ivoire, Senegal, and more. We’re continuously expanding our coverage to include more countries. Check our Countries API for the most up-to-date list.
What payment methods does Notch Pay support?
What payment methods does Notch Pay support?
Notch Pay supports a wide range of payment methods, including:
- Mobile Money (MTN Mobile Money, Orange Money, etc.)
- Digital Wallets
- Bank transfers
- And more
How much does Notch Pay cost?
How much does Notch Pay cost?
Notch Pay charges a small fee per transaction, which varies depending on the payment method and volume. There are no setup fees or monthly charges. Visit our pricing page for detailed information.
Account & Dashboard
How do I create a Notch Pay account?
How do I create a Notch Pay account?
You can create a Notch Pay account by visiting business.notchpay.co/register and following the registration process. You’ll need to provide some basic information about your business and complete the verification process.
How long does account verification take?
How long does account verification take?
Account verification typically takes 1-2 business days, but it can take longer depending on the completeness and accuracy of the information provided. You’ll receive an email notification once your account is verified.
How do I find my API keys?
How do I find my API keys?
You can find your API keys in your Notch Pay Business suite under Settings > API Keys. You’ll see both test and live API keys. Make sure to keep your API keys secure and never share them publicly.
How do I switch between test and live modes?
How do I switch between test and live modes?
You can switch between test and live modes in your Notch Pay Business suite by clicking on the environment selector in the top navigation bar. In test mode, you can use test credentials to simulate payments without processing real transactions.
Payments
How do I accept my first payment?
How do I accept my first payment?
To accept your first payment:Alternatively, you can integrate Notch Pay into your website or application using our API or SDKs.
1
Log in to your account
Log in to your Notch Pay Business suite
2
Navigate to Payments
Go to Payments > Create Payment
3
Enter payment details
Enter the payment details and customer information
4
Create the payment
Click “Create Payment” to generate a payment link
5
Share with customer
Share the payment link with your customer
How long does it take for payments to be processed?
How long does it take for payments to be processed?
Most payments are processed instantly or within a few minutes. However, the exact processing time depends on the payment method and the customer’s bank or mobile money provider. You’ll receive real-time notifications via webhooks when payments are completed.
What happens if a payment fails?
What happens if a payment fails?
If a payment fails, the customer will see an error message explaining the reason for the failure. You’ll also receive a notification via webhook if you’ve set up webhooks for the
payment.failed event. The customer can try again with the same or a different payment method.Can I refund a payment?
Can I refund a payment?
Yes, you can refund a payment from your Notch Pay Business suite. Go to Payments, find the payment you want to refund, and click the “Refund” button. You can refund the full amount or a partial amount. Refunds are typically processed within 5-7 business days, depending on the payment method.
Transfers
How do I send money to a beneficiary?
How do I send money to a beneficiary?
To send money to a beneficiary:You can also use our API to programmatically send money to beneficiaries.
1
Log in to your account
Log in to your Notch Pay Business suite
2
Navigate to Transfers
Go to Transfers > Create Transfer
3
Enter transfer details
Enter the transfer details and beneficiary information
4
Initiate the transfer
Click “Create Transfer” to initiate the transfer
How long do transfers take?
How long do transfers take?
Most transfers are processed within minutes, especially for mobile money accounts. However, bank transfers may take 1-3 business days, depending on the recipient’s bank. You’ll receive notifications via webhooks when transfers are completed.
What are the transfer limits?
What are the transfer limits?
Transfer limits vary by country, currency, and payment method. You can check the specific limits for each payment channel using our Channels API. If you need higher limits, please contact our support team.
Integration
How do I integrate Notch Pay into my website?
How do I integrate Notch Pay into my website?
You can integrate Notch Pay into your website in several ways:Check our Accept Payments documentation for detailed integration guides.
Collect
Use our hosted checkout page for a quick and easy integration
Payment Links
Create shareable payment links without any coding
API Integration
Integrate directly using our RESTful API
SDKs
Use our official libraries for various programming languages
Do you have SDKs for different programming languages?
Do you have SDKs for different programming languages?
Yes, Notch Pay provides official SDKs for:
- JavaScript/Node.js
- PHP
- Python
- Mobile (iOS and Android)
How do I set up webhooks?
How do I set up webhooks?
To set up webhooks:Check our Webhooks documentation for more information.
1
Access your account
Go to your Notch Pay Business suite
2
Navigate to Webhooks
Navigate to Settings > Webhooks
3
Add new endpoint
Click “Add Endpoint”
4
Configure the webhook
Enter your endpoint URL and select the events you want to receive
5
Save the webhook
Click “Save” to create the webhook
How do I test my integration?
How do I test my integration?
You can test your integration using our sandbox environment:Check our Testing documentation for detailed testing instructions.
1
Enable Test Mode
Switch to Test Mode in your dashboard
2
Use test credentials
Use test credentials and accounts
3
Simulate transactions
Simulate payments and transfers
Security
Is Notch Pay secure?
Is Notch Pay secure?
Yes, Notch Pay takes security very seriously. We use industry-standard encryption and security practices to protect your data and transactions. All communication with our API is encrypted using TLS, and we regularly undergo security audits and penetration testing.
How do I keep my integration secure?
How do I keep my integration secure?
To keep your integration secure:Check our Security documentation for more security best practices.
1
Protect your API keys
Never expose your API keys in client-side code
2
Use secure connections
Always use HTTPS for all payment-related pages
3
Validate inputs
Validate and sanitize all user inputs
4
Verify webhooks
Verify webhook signatures
5
Handle errors properly
Implement proper error handling
Support
How do I get help if I have a problem?
How do I get help if I have a problem?
If you need assistance, you can:
Documentation
Check our documentation for answers to common questions
Support Team
Contact our support team for personalized assistance
Developer Community
Join our developer community to connect with other users
What are your support hours?
What are your support hours?
Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (UTC+1). For urgent issues outside these hours, please email urgent@notchpay.co.
Have a Feature Request?
We’re constantly improving Notch Pay based on your feedback. Let us know what features you’d like to see next!
Submit Feature Request