Accept payments through bank transfers and alternative payment methods
Digital Wallet Connection Issues
USSD Session Timeouts
QR Code Scanning Problems
Error Code | Description | Recommended Action |
---|---|---|
WALLET_CONNECTION_ERROR | Unable to connect to the wallet service | Check wallet service status and retry |
USSD_SESSION_TIMEOUT | USSD session expired before completion | Advise customer to restart the process |
QR_GENERATION_FAILED | Failed to generate QR code | Check parameters and retry |
INVALID_WALLET_ACCOUNT | Wallet account not found or invalid | Verify wallet account details |
PAYMENT_REJECTED | Customer rejected the payment | Ask customer if they want to try again |
PROVIDER_ERROR | Error from payment provider | Retry after a few minutes |
DUPLICATE_TRANSACTION | Same transaction attempted multiple times | Check if previous transaction was successful |